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T&T Power Group works with us to service our generators, provides regular maintenance, and conducts our annual load tests. They are prompt and professional and always follow through on solving our problems. It has been a true pleasure working with T&T Power Group.
Bernie Deveaux
City of AjaxEleven Locations to Serve You
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Frequently Asked Questions (FAQ) about Generator Service in Canada
What is generator service, and why is it important?
Generator service involves the routine inspection, maintenance, and repair of generators to ensure their reliable operation during power outages. Planned maintenance includes tasks such as checking fluid levels, inspecting and replacing filters, testing batteries, and verifying the proper operation of control systems. This proactive approach helps identify and address potential issues before they lead to generator failure. The importance of generator service lies in its ability to prevent unexpected breakdowns, extend the equipment's lifespan, and ensure an uninterrupted power supply during emergencies, thereby safeguarding critical operations and minimizing downtime.
What types of generator services are available?
Generators are classified into three primary categories:
- Life Safety Generators: Provide emergency power to critical systems like hospitals and fire stations during outages.
- Standby Generators: Serve as backup power sources for facilities during unexpected power failures.
- Prime Power Generators: Act as the main power source in areas without utility services or for demand response programs, operating continuously.
These generators can be fueled by diesel, natural gas, or propane. Maintenance is categorized into:
- Planned Maintenance: Regular, scheduled servicing to ensure reliability.
- Demand Maintenance: Unscheduled repairs addressing unexpected issues.
How often should I schedule generator servicing?
Life Safety generators follow the service guideline: CSA282 Emergency electrical supply for buildings, that sets a standard of maintenance routines from weekly to annual. Standby and prime power maintenance routines are generally set by the number of hours run. Usually, 500 to 750 hours for simple oil and filter changes.
What is included in generator maintenance services?
Generator maintenance services typically include checking fuel systems, inspecting electrical components, testing the battery, replacing filters, and running load tests to ensure optimal performance. Maintenance for Life Saving Generators can be found in the latest CSA C282: Emergency Electrical Power Supply for Buildings.
How do I find a gas generator service near me?
Searching for "gas generator service near me" can help you locate local providers who specialize in maintaining and repairing gas-powered generators.
Keep in mind, there are three main types of fuel used for standby or life safety generators: diesel, natural gas (NG), and liquid propane gas (LPG). When searching for "generator services near me", look for a provider that can service the type of fuel-powered generator that you have.
While gas turbines can also supply backup power, they are not the typical "generators" that most service companies handle.
What industries benefit from generator servicing?
Industries such as healthcare, construction, telecommunications, and manufacturing rely heavily on commercial generator services to ensure uninterrupted power during outages or periods of high demand. Generators play a vital role in supporting essential operations across these sectors.
There are three key reasons for installing a generator (gen-set):
- Standby Generators: These generators provide backup power when utility power is unavailable or additional power is required for production processes. For example, they are used to power dry kilns for drying crops such as tobacco, corn, and other agricultural harvests, ensuring operations can continue uninterrupted.
- Demand Response Generators: These systems allow companies to take advantage of government incentives by reducing their reliance on the power grid during peak demand periods, such as during summer air conditioning season. By generating their own power, businesses help alleviate stress on the grid. Examples of companies that have successfully implemented these systems include Honda, Magna, and Dorssers. In some cases, such as at Dorssers, these generators are installed to compensate for an unreliable local power grid, ensuring consistent production capabilities.
- Life Safety Generators: This is one of the most critical and widespread uses of generators. Life safety generators are required to supply power to emergency panels, ensuring the safe operation of facilities and enabling the safe evacuation of staff and customers during a power outage. Facilities such as long-term care homes, surgical clinics, and hospitals are legally required to have dedicated emergency power systems. While the exact requirements may vary depending on the facility, the primary goal is always to maintain safety and continuity during utility power failures.
Generator servicing ensures these systems remain reliable and effective, supporting critical operations across a wide range of industries.
What is the difference between generator repair services and generator maintenance services?
Generator maintenance services focus on preventive care, ensuring your generator operates smoothly and reliably by addressing potential issues before they arise. On the other hand, generator repair services deal with fixing specific problems or malfunctions that have already occurred.
In reality, the distinction is minimal. Companies that provide generator maintenance services typically have the expertise and relationships to handle repairs as well, including sourcing genuine OEM parts to ensure the generator's optimal performance. Maintenance and repair often go hand-in-hand as part of a comprehensive service offering.
Do generator repair services include diesel generator service?
Yes, generator repair services commonly include diesel generator servicing. This involves addressing issues such as fuel system blockages, engine malfunctions, and general wear on components. In fact, most generator repair services are equipped to handle diesel, natural gas (NG), and liquid propane gas (LPG) gen-sets, ensuring comprehensive support for a wide range of generator types.
Can I get emergency generator repair services?
Yes, most generator service providers offer 24/7 emergency repair services to ensure critical issues are resolved promptly, minimizing downtime during urgent situations.
Given that many generators, especially life safety gen-sets, are essential for emergency operations, these services are typically available around the clock, 365 days a year, to maintain safety and operational continuity.
How can I get a quote for generator service?
To get an accurate quote for generator services, contact local providers specializing in generator maintenance and repair. Be prepared to provide information, such as:
- Recent Service Report: If available, share a recent service report from your current generator service provider. This helps the new provider assess the generator's condition and requirements.
- Photos of the Gen-Set Package Plate: Photos of the generator’s package plate, which include details like make, model, and serial number, are critical for identifying the equipment and sourcing the right parts or services.
- Generator Location: Specify where the generator is located on-site, such as on a roof, in a parking garage, or outdoors in an enclosure with drive-up access. This information is essential for logistics and pricing.
Providing these details will help service providers deliver an accurate and comprehensive quote tailored to your generator's needs.